Mask Factory Company Limited


Website Terms of Use




Interpretation and Definitions




The words in which the initial letter is capitalized have meanings defined under the following conditions.


The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.




For the purposes of these Terms and Conditions:


Unless otherwise stated herein, capitalized terms in these Terms and Conditions have the same meaning as defined below:


Affiliate means an entity that controls, is controlled by, or is under common control with the Company or an official party authorized by the Company, where "control" means with specific ownership.


Account means a unique account created for You to access our Service or parts of our Service.


Company (referred to as either "the Company", "We", "Us" or "Our" in these Terms) refers to Mask Factory Company Limited.


Country refers to Hong Kong


Goods refer to the items offered for sale on the Service.


Orders mean a request by You to purchase Goods from Us.


Service refers to the Website and placing orders for goods through the service.


Terms and Conditions (also referred to as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.


Third-party Social Media Service means any services or content (including data, information, products, or services) provided by a third-party that may be displayed, included, or made available by the Service.


Websites refer to MF club online store (, Mask Factory online store (, MF Living online store (, MF Pro online store (, (collectively, these “MF Websites”)


You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.




These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.


Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users, and others who access or use the Service.


By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.


Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.


Site use


Welcome to MF club online store (, Mask Factory online store (, MF Living online store (, MF Pro online store (, (collectively, these “MF Websites”), The websites of Mask Factory Company Ltd. ("Company", "we" or "us"). The following terms of use, together with any documents they expressly Mask Factory Company Limited incorporate by reference (collectively, these "Terms of Use"), govern your access to and use of any sub-domains including any content, functionality, and services offered on or through the site (the 'Website"). Unless otherwise specified, the Website is for your personal use and for informational purposes only. You may not modify, copy, distribute, transmit, display, reproduce, publish, license, create derivative works from, transfer, or sell any information obtained from the Websites without explicit permission from Mask Factory Company Ltd. Mask Factory authorizes you to view and download the materials on this Website for your personal, non-commercial use, provided that you maintain all copyright and other proprietary notices contained in the original materials on any copies of the materials. You may not modify the materials on this Website in any way or reproduce or publicly display, perform, or distribute or otherwise use them for any public or commercial purpose without permission. For purposes of these Terms of Use, any use of these materials on any other website or network computer environment for any purpose is prohibited. The materials on this Website are copyrighted and any unauthorized use of any materials on this Website may violate copyright, trademark, and/or other laws. If you breach any of these Terms of Use, your authorization to use this Website automatically terminates and you must immediately destroy any downloaded or printed materials.


Placing Orders for Goods


By placing an Order for Goods through the Service, You warrant that You are above the age of 18 and are legally capable of entering into binding contracts.


User submissions


Other than personally identifiable information, which is covered under Mask Factory‘s Privacy Policy, any material, information, or other communication you transmit or post to this website will be considered non-confidential and non-proprietary (“Communications”). Mask Factory will have no obligations with respect to Communications. Mask Factory and its designees will be free to copy, disclose, distribute, incorporate, and otherwise use the Communications and all data, images, sounds, text, and other things embodied therein for any and all commercial or non-commercial purposes. You are prohibited from posting or transmitting to or from this Website any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material that would violate any law.


Your Information


If You wish to place an Order for Goods available on the Service, You may be asked to supply certain information relevant to Your Order including, without limitation, Your name, Your credit card number, the expiration date of Your credit card, Your billing address, and Your shipping information.


You represent and warrant that: (i) You have the legal right to use any credit or debit card(s) or other payment method(s) in connection with any Order; and that (ii) the information You supply to us is true, correct and complete.


By submitting such information, You grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of Your Order.


No unlawful or prohibited use


As a condition of your use of the Website, you warrant to Mask Factory that you will not use the Website for any purpose that is unlawful or prohibited by these Terms of use. You may not use the Website in any manner which could damage, disable, overburden, or impair the Website or interfere with any other party’s use and enjoyment of the Website. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Website.


Order Cancellation


We do not accept any Order cancellation. Please contact our customer service if you have special request.


Availability, Errors and Inaccuracies


We are constantly updating Our offerings of Goods on the Service. The Goods available on Our Service may be mispriced, described inaccurately, or unavailable, and We may experience delays in updating information regarding our Goods on the Service and in Our advertising on other websites.


We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.


Due to the tight supplies of anti epidemic materials, there may be slight tolerances with the filtration layers provided by our suppliers.


Prices Policy


The Company reserves the right to revise its prices at any time prior to accepting an Order.


Subsequent to accepting an Order, if there is any occurrence affecting delivery caused by government action, variation in customs duties, increased shipping charges, higher foreign exchange costs and any other matter beyond the control of the Company. You shall bear the additional cost incurred or suffered by the company by paying additional amount of such cost. In that event, we will notify You as soon as reasonably practicable and You may have the right to cancel Your Order.




All Goods purchased are subject to a one-time payment. Payment can be made through various payment methods we have available, such as Visa, MasterCard, American Express cards and other credit cards or online payment methods if applies.


Payment cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, we will not be liable for any delay or non-delivery of Your Order.


For specific accounts (e.g. corporate accounts), the account holder needs to authorize the Company to charge or undertakes to pay the Initial Payment Fee and the subsequent Monthly or Yearly Fee (or subjects to the Company’s required specific subsequent payment practice) according to the payment method (including but not limited to credit card, direct debit from bank account with its account holder’s name for that account) provided from the specific application for the special kinds account.


User Accounts


When You create an account with Us, You must provide Us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate suspension or termination of Your account on Our Service.


You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password, whether Your password is with Our Service or a Third-Party Social Media Service.


You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account.


You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.


Links to Other Websites


Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.


The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.


We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.


Returns or Exchanges


Unless otherwise specified, no return or exchange of merchandise will be accepted. Subject to the returns or exchanges policy, merchandise may be returned or exchanged within seven (7) days of receipt or online purchase record if the merchandise you ordered are faulty, defective or damaged (with no fault on your part), or the merchandise are not what you ordered, or the delivery is of an incorrect quantity, provided that: the merchandise are unused and in the condition originally sold together with all parts and accessories which are provided with the merchandise including manuals, certificates, labels, tags, consumables, bags, and boxes; the packaging of the merchandise must be in the condition in which it was delivered to you; and a written request for return or exchange is sent to our customer service email and the merchandise is returned to the specific supplier from us within 5 working days provided that the Company does not responsible for the delivery cost. You agree and accept that merchandise is acceptable for exchange subject to stocks availability. Under no circumstances will we accept the return of any merchandise directly to us or be held liable for your damages for whatever reasons.




We only make deliveries in the specified areas of Hong Kong from Monday to Friday except Public holiday and when typhoon warning signal No. 8 or above or red rainstorm warning is in force. We currently do not make deliveries to remote areas and outer islands, and buildings without elevator facility. We reserve the right to decline delivery any time with or without reason at our sole discretion. You might also agree and accept that you will collect your ordered merchandise from our appointed location and under no circumstances will we accept cancellation of order or refund unless expressly permitted under these Terms.


We will deliver the merchandise ordered by you to the address you give us for delivery at the time you make your order through our online shopping platform or a third party provider authorized by Us. You agree to present your photo identification upon request when you acknowledge receipt of the merchandise. The merchandise shall be, and shall be deemed to be, delivered and accepted by you when the merchandise are delivered to the address you give us for delivery or in our pick up location. You agree and accept that we are entitled, at our option, to charge you additional costs or cancel your order without any refund or compensation to you in the event of your failure to accept delivery for whatever reasons.


Unless otherwise specified, we will use all reasonable commercial endeavors to make efficient delivery after your order is accepted. You agree and accept that under no circumstances will we accept cancellation of order or refund.


You will become the owner of the merchandise you have ordered when they have been delivered to you or picked up by yourself. Once merchandise has been delivered to you they will be held at your own risk and we will not be liable for the loss or damage.


"As Is" and "As Available" Disclaimer


The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind express or implied. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.


Without limiting the foregoing, neither the Company nor any of the company's provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.


Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.


Governing Law


The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.


No provision of these Terms is enforceable under the Contracts (Right of Third Parties) Ordinance (Cap.623 of the Laws of Hong Kong) by a person who is not a party to these Terms.


Disputes Resolution


If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.


Severability and Waiver




If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.




Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not effect a party's ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.


Limitation of liability


In no event will Mask Factory, its suppliers, or other third parties mentioned on this Website be liable for any damages whatsoever (including, without limitation, those resulting from lost profits, lost data, or business interruption) arising out of the use, inability to use, or the results of the use of this Website, any websites linked to this Website, or the materials or information contained at any or all such sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages. If your use of the materials or information from this Website results in the need for servicing, repair or correction of equipment or data, you assume all costs thereof. Mask Factory shall not be liable for your inability to gain access to the Website, or for any delay, fault, mis-delivery of failure of the provision of any services in the Website due to any delay, malfunction or failure of communication networks or any reason whatever. Under no circumstances shall Mask Factory be liable for direct, indirect, incidental, consequential, special or any other damages arising out of your use of the Website or related services. The limitation of liability contained in these Terms of Use will apply to the fullest extent permitted by applicable law.


Termination/access restriction


Mask Factory reserves the right, in its sole discretion, to terminate your access to the Website and the related services or any portion thereof at any time, without notice. All provisions of these Terms of Use which by their nature shall survive termination shall survive termination, including but not limited to the provisions of “Disclaimer” and “Limitation of Liability”.


Modification of these terms of use


Mask Factory reserve the right to change these Terms of Use at any time. You should review these Terms of Use from time to time to ensure that you are updated as to any changes or to modify or discontinue (temporarily or permanently) the Website (or any part thereof) with or without notice. Your continued use of the Website after any change of these Terms of Use is regarded as your acceptance of these Terms of Use as amended from time to time.




These Terms of Use are governed by the laws of Hong Kong. You hereby consent to submit to the exclusive jurisdiction of the courts of Hong Kong. You agree that no joint venture, partnership, employment, or agency relationship exists between you and Mask Factory as a result of these Terms of Use or use of this Website. If any part of these Terms of Use is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provisions will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of t these Terms of Use shall continue in effect. A printed version of these Terms of Use and any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms of Use to the same extent and subject to the same condition as other business documents and records originally generated and maintained in printed form.




Mask Factory and other words and product names referenced herein from the Website are either trademarks or registered trademarks of Mask Factory Company Ltd. The names of actual companies and products mentioned herein may be the trademarks of their respective owners. All rights not expressly granted herein are reserved.


Contact Us


If you have any questions or comments related to the Website, please contact us:

By email: [email protected]